Welcome to BoomID Global Services, a world-class organization supporting client success, maximizing the use and value of the BoomID portfolio of products.
To contact BoomID Client Support and open a ticket reach out via phone, web portal, or email:
Support Best Practices
- For urgent Severity 1 issues call Client Support directly. Calls go to the next available support engineer who can log a new ticket and start working on the issue immediately
- Register online at the BoomID Customer Portal, where tickets can be opened and tracked, and the knowledge base and community sites can be accessed
- Tickets opened through the BoomID Customer Portal or via email will be routed automatically to the support queue, assigned in accordance with the service level of the incident. For all submitted tickets, please ensure to provide a detailed description of the issue, and attach all relevant files (logs, screen shots, etc.) to better enable BoomID technical resources to assist. Please note: Emailed support requests are recommended only for non-urgent, low-severity issues.
Knowledge Base Library
The Knowledge Base Library (KBL) is a collection of articles by BoomID support engineers, addressing solved support tickets opened by customers. The KBL allows customers and partners to resolve issues independent of BoomID support, with answers found directly, and without the support ticket lifecycle.
The BoomID Community is a crowd-sourced resource in the fight against cyberattacks and fraud. Joining the BoomID Community allows members to get help, share ideas, voice opinions, join conversations or access the resources needed to succeed with the BoomID platform. Members will have access to participate in conversations with other customers, BoomID partners, and BoomID product leaders. The Community Forums, open to all customers and partners, are created to help drive business relationships and create a sense of community.